Terms of Use

Effective 31 October 2026

These terms are an agreement between you and Douglas Lambert (“we”, “us”) about using Cassette, including Cassette Plus. Please read them along with our Privacy Policy, which explains how we handle your information.

By creating an account or using Cassette, you agree to these terms. If you don't agree, please don't use the app.

1. What Cassette is

Cassette is a private way for two people to send each other one short voice note a day.

• Two people, one connection. You connect with one person at a time. Either of you can end the connection at any time, without the other's approval.
• One daily note each way. Each day, you can send your person one voice note of up to 10 seconds. Your “day” follows your time zone.
• Notes last a year. The audio and words of a note are kept for one year from sending, then deleted. You can export your notes at any time, for free.
• Not end-to-end encrypted. Notes are encrypted in transit and stored on our servers so your person can hear them. Our systems can technically access them (see the Privacy Policy).

Recording, sending, listening, words, reactions, alerts, export and deleting your account are free. They aren't part of any subscription.

2. Who can use it

• You must be at least 13 years old, or the minimum age of digital consent where you live, whichever is higher.
• You need an Apple device and an Apple ID to sign in.
• You may have one account, and it's for your personal, non-commercial use.
• You can't use Cassette if you've been barred from it before, or if the law doesn't allow you to.

3. Your account

• You sign in with Sign in with Apple. Keep your Apple ID secure; you're responsible for activity on your account.
• The display name you choose is what your person sees. Don't use a name that impersonates someone else.
• Tell us at varun@thaloslabs.xyz if you think someone else has used your account.

4. Your notes and your content

You own what you record

Your voice notes, their words, and your captions (“your content”) belong to you.

What you let us do with it

You give us permission to store, process, transcribe (if you turn transcription on), copy and deliver your content, only as needed to run Cassette for you. That means delivering notes to your person, showing words, creating exports, and reviewing reports.

This permission ends when your content is deleted, except for copies we must keep by law or that are held for a short time in backups (see the Privacy Policy). We don't use your content to advertise, sell anything, or train AI.

What you let your person do with it

When you send a note, your person can listen to it, read its words, and react to it while you're connected. They can include it in their export only if you allow that in Settings.

Once someone has a copy outside the app, we can't recall it. For example, if they saved an export or recorded their screen.

Your responsibilities

• Only record yourself, or people who have agreed to be recorded.
• Don't send anything you don't have the right to share.
• You're responsible for what you send.

Withdrawing

• You can withdraw a note you've sent. It stops being playable, and its audio and words are deleted.
• A withdrawn note can't be undone, and it doesn't give you back that day's note.
• A note that's been reported may be held for up to 30 days for review before it's deleted.

5. Rules for using Cassette

Don't use Cassette to:

• harass, threaten, intimidate, or stalk anyone;
• send sexual content involving minors, which we report to the authorities;
• send content that's illegal, or that promotes violence or self-harm;
• impersonate someone, or mislead your person about who you are;
• spam, advertise, or send messages for someone else's commercial benefit;
• record or share someone's voice without their permission where the law requires it.

Don't try to:

• get into other people's accounts or notes;
• reverse-engineer, overload, or interfere with the service;
• get around its limits (for example, the daily note allowance);
• use automated tools to access the service, except as we allow.

6. Reporting, blocking, and our enforcement

• Report a note from the note's details. You can also block your person, which ends the connection and stops them connecting with you again.
• What we may do: if you break these terms, we may remove content, limit features, or suspend or close your account. We'll tell you why when we can, unless that would put someone at risk or break the law. If you think we've made a mistake, contact varun@thaloslabs.xyz.
• What we don't do: we don't monitor notes in general. Our support staff listen to a note only when it has been reported, and every access is logged.

7. Ending a connection, and deleting your account

• Ending a connection: notes from the other person stop being available to you in the app. The notes you sent stay yours.
• Deleting your account: you can delete your account at any time in Settings, under Delete account. Your connection ends and your sent notes stop being playable immediately. We then permanently delete your data, as described in the Privacy Policy. Deleting your account doesn't cancel a Plus subscription; cancel it with Apple (see section 8).
• If you want copies: export your notes before you delete your account.

8. Cassette Plus

What Plus is

Cassette Plus is an optional paid subscription. It adds the features described on the Plus screen in the app when you subscribe, such as extra themes and matching app icons.

Plus never limits the free features listed in section 1. We may add, change, or improve Plus features over time. If we remove a major Plus feature, we'll tell you in advance.

Plus covers both of you

• When you subscribe, your connected person gets Plus too, at no cost, while you're connected.
• If the connection ends, they stop receiving Plus through you. Your own subscription continues.
• If you connect with someone new while subscribed, Plus covers your new connection.
• Plus isn't available through Apple Family Sharing.

Price, trial, and renewal

• Plans: monthly or yearly. The price of each plan is shown in the app before you buy, in your local currency, and may include taxes.
• Free trial: either plan may include a free trial for eligible new subscribers; its length is shown before you buy. If you don't cancel at least 24 hours before the trial ends, you'll be charged for the plan you chose, a month or a year. One free trial per Apple ID, whichever plan you start it on.
• Payment: Apple charges your Apple ID when you confirm the purchase, or when the trial ends.
• Automatic renewal: your subscription renews automatically for the same period, at the then-current price. Apple charges your Apple ID within the 24 hours before the current period ends. This continues unless you turn off auto-renew at least 24 hours before the period ends.
• Price changes: if we raise the price, Apple will notify you in advance and, where required, ask for your consent before charging the new price.

Cancelling and refunds

• Cancel any time in your iPhone's Settings app (tap your name, then Subscriptions), or tap Manage subscription on the Plus screen in Cassette. You keep Plus until the end of the period you've paid for.
• Refunds: Apple handles all payments and refunds, under Apple's policies. To request one, visit reportaproblem.apple.com. We can't issue refunds directly.
• Restore purchases: use Restore purchases on the Plus screen to restore an active subscription on a new device.

When Plus ends

When your subscription ends (or is refunded), Plus features stop for you and for your person. Nothing you made is deleted: your notes, history, and exports are unaffected, and a Plus theme switches back to the standard theme.

9. Changes to Cassette and to these terms

• We're always improving Cassette, and features may change. If a change significantly reduces what you've paid for, we'll tell you in advance.
• We may update these terms. If a change is significant, we'll tell you in the app at least 30 days before it takes effect. Continuing to use Cassette after that means you accept the new terms. If you don't agree, you can stop using the app, export your notes, and delete your account.

10. Apple and other third-party services

Cassette relies on Apple for sign-in, notifications and payments. Your use of those services is also governed by Apple's terms. See section 14 for terms Apple requires us to include.

11. Disclaimers

We work hard to keep Cassette reliable and your notes safe, but it's provided “as is” and “as available.” To the extent the law allows, we don't promise that it will always be available, be free of errors, deliver every note or alert at a particular time, or keep content beyond the periods described in these terms.

Keep your own copies of anything important (export is always free). Nothing in these terms limits rights you have under consumer law that can't be waived.

12. Limitation of liability

To the extent the law allows, we aren't liable for indirect, incidental, special, or consequential losses, or for loss of data, content, or goodwill.

Our total liability for any claim relating to Cassette is limited to the greater of the amount you paid us for Plus in the 12 months before the claim, or US$100.

These limits don't apply where the law doesn't allow them. For example, they don't apply to liability for death or personal injury caused by negligence, or for fraud.

13. Governing law and disputes

These terms are governed by the laws of the State of New Jersey, United States. Disputes will be handled by the courts of the State of New Jersey, or the federal courts located in New Jersey, unless the law where you live gives you the right to bring a claim in your local courts. Before bringing a claim, please contact us at varun@thaloslabs.xyz so we can try to resolve it informally.

14. Terms required by Apple

These points apply because you downloaded Cassette from the App Store:

1. Who the agreement is with. These terms are between you and us, not Apple. We, not Apple, are responsible for Cassette and its content.
2. Your licence. We grant you a non-transferable licence to use Cassette on Apple devices you own or control, as allowed by the Usage Rules in Apple's Media Services Terms and Conditions.
3. Support. We, not Apple, are responsible for maintenance and support. Apple has no obligation to provide any.
4. Warranty. If Cassette fails to meet a warranty that applies by law, you can notify Apple, and Apple may refund the purchase price (if any). To the extent the law allows, Apple has no other warranty obligation for the app. Any other claims, losses, or costs from a failure to meet a warranty are our responsibility, as these terms describe.
5. Product claims. We, not Apple, are responsible for addressing any claims relating to Cassette or your use of it, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and claims under consumer protection, privacy, or similar laws.
6. Intellectual property. If someone claims that Cassette or your use of it infringes their intellectual property, we, not Apple, are responsible for investigating, defending, settling, and resolving that claim.
7. Legal compliance. You confirm that you aren't in a country subject to a US Government embargo, or one designated by the US Government as a “terrorist supporting” country, and that you aren't on any US Government list of prohibited or restricted parties.
8. Developer contact. Questions, complaints, or claims about Cassette go to Douglas Lambert, 10 Whitson Lane, Monroe Township, NJ 08831, United States, varun@thaloslabs.xyz.
9. Third-party terms. When using Cassette, you must follow any applicable third-party terms (for example, your mobile or internet provider's).
10. Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of these terms. Once you accept them, Apple may enforce them against you.

15. Contact

Douglas Lambert
10 Whitson Lane, Monroe Township, NJ 08831, United States
varun@thaloslabs.xyz