Help & Support
We're glad to help. Most questions are answered below. If yours isn't, write to us at varun@thaloslabs.xyz and include your iPhone model and what you were trying to do. Please don't include a recording, and never send your Apple ID password: we'll never ask for it.
Cassette is run by Douglas Lambert.
Getting started
How does Cassette work?
You connect with one person. Each day, each of you can send the other one voice note of up to ten seconds. Your day follows your own time zone, and missing a day is fine: nothing builds up.
How do I connect with my person?
- On the Today screen, tap Invite your person, then share or copy the link.
- Your person opens the link on their iPhone, installs Cassette if needed, and taps Accept.
- You'll see their name in Cassette. Check it's really them, then confirm.
An invitation works once and expires after 48 hours. If it has expired or was already used, create a new one. If someone sent you a link, you can also tap I have an invite.
Can I connect with more than one person?
Not at the same time. Cassette is for one connection. You can end it in Settings, under Your person, and then invite someone else.
Recording and listening
Recording doesn't start, or it's silent
- Cassette needs microphone access. Open the iPhone Settings app, tap Cassette, and turn on Microphone. Settings › Permissions in Cassette takes you there.
- If you're on a call, or another app is using the microphone, finish that first.
- With Bluetooth headphones connected, your iPhone may use their microphone. Try again with them disconnected.
My recording stopped by itself
Notes are up to ten seconds, so recording stops at ten seconds. If a call, Siri or an alarm interrupts you, the recording stops. Listen to what you have, then tap Record again if you'd like another take. Nothing is sent until you tap Send.
I can't hear a note
- Notes never play on their own: tap Listen.
- Check the volume, and whether the sound is going to headphones or a Bluetooth speaker.
- If you're offline, connect to Wi-Fi or mobile data and try again.
- Notes are kept for one year. An older note, or one its sender withdrew, can't be played.
I sent a note by mistake
Open it in Little moments, tap More, then Withdraw note. It stops being playable and its audio is deleted. Withdrawing can't be undone, and it doesn't give you back that day's note.
Why can't I send another note today?
Each of you sends one note a day. You can send again tomorrow, by your own time zone.
Words on screen (transcription)
Cassette can show the words of a note, so your person can read it when they can't listen. It's off unless you turn it on in Settings › Transcription & language. Your audio is turned into text on our own servers, not by an outside AI company. You choose for each note whether its words are included.
Alerts and the lock screen
I'm not getting alerts
- In Cassette, open Settings › Notifications & lock screen and tap Turn on alerts.
- In the iPhone Settings app, check Notifications › Cassette, and any Focus that might be hiding them.
- Check your quiet hours in Settings › Notifications & lock screen.
Alerts are a convenience. New notes always appear on the Today screen when you open the app, even without alerts.
What does my lock screen show?
You choose: Private (just “A voice note is waiting.”), Name only, or Words. Words appear only if the sender allowed it too. Anyone who can see your lock screen can see what's shown there.
Widgets
Touch and hold your Home Screen or Lock Screen, tap Edit, then Add Widget, and choose Cassette. Widgets are private by default. They update on their own schedule, so the app is always the most current place to check.
Cassette Plus
What is it?
An optional subscription that adds two more color themes and matching app icons, shared with your person while you're connected. Everything else in Cassette is free.
Manage or cancel
In Cassette, go to Settings › Appearance › Cassette Plus and tap Manage subscription. Or open the iPhone Settings app, tap your name, then Subscriptions. Cancel at least 24 hours before the end of the current period (or free trial) to avoid the next charge. You keep Plus until the period ends.
Plus disappeared, or a new phone doesn't have it
Sign in to Cassette with the same Apple ID, then tap Restore purchases on the Cassette Plus screen. If your person pays for Plus, it's shared with you only while you're connected.
Refunds
Apple handles all payments and refunds. Request a refund at reportaproblem.apple.com. We can't issue refunds ourselves.
Family Sharing
Plus isn't available through Family Sharing. One subscription already covers both connected people.
Privacy, export and your account
Can anyone else hear my notes?
Only your person. We don't listen to notes unless one is reported to us. Notes are encrypted in transit but aren't end-to-end encrypted. Our Privacy Policy explains everything we keep and why.
Save a copy of my notes
Settings › Memories & storage › Export my notes. It's free, any time. Notes are kept for one year, so export the ones you want to keep.
Take a break, end a connection, or block someone
Settings › Your person. A break pauses notes both ways until whoever paused resumes. Ending a connection stops notes between you. Blocking also stops that person connecting with you again.
Report a note
Open the note, tap More, then Report this note. Our support team listens to a note only when it has been reported.
Delete my account
Settings › Account › Delete account. You're signed out, your connection ends and your notes stop being playable straight away, and your data is deleted within minutes (a note under review after a report waits until the review ends, at most 30 days). Export first if you want copies. Deleting your account doesn't cancel Plus: cancel it with Apple first. To remove Cassette from Sign in with Apple, open the iPhone Settings app, tap your name, then Sign in with Apple.
Still need help?
Write to varun@thaloslabs.xyz. Please don't send recordings or passwords.
Also see our Terms of Use and Privacy Policy.